The Customer can submit disputes/complaints from within specter.pk. If he/she wishes, an email can be sent directly to support@XcelTechllc.com or a call be placed to +1-313-595-9346. The comments will be considered carefully and a response will be given in 7 business days. Customer’s complaint will be fully resolved within 15 business days of date of receipt. The Customer can raise a dispute/complaint within 7 days of submitting payment. Any dispute or claim relating in any way to the use of any products or services sold or distributed by XcelTechllc.com will be resolved by referring to the Merchant Agreement. The dispute, if any will be handled by the merchant/seller as per its customer complaint policy and will be between the merchant/seller and the customer. The laws of the United States of America will govern the dispute between the merchant /seller and the customer. Xcel Tech llc store in no event will be liable to refund or return any amount. In case a complaint is received when any applicable tax is deposited to concerned authorities, the Customer will bear the applicable tax charge. In case a complaint is received when applicable tax is with the specter.pk or the merchant, the same will be refunded to the Customer. Cases of Dispute The item was materially different: Customers should wait 14 business days for the delivery of tangible items or services before filing a complaint. However, a complaint needs to be submitted within 7 days of making payment. If a merchant has clearly misrepresented the condition or details of an item in a way that affects its value or utility, it is “materially different” and that merchant should be willing to offer a refund or exchange within 14 days of shipment. If the merchant does not accept the return of an item that is made in accordance with the Merchant’s Return Policy in the Merchant Agreement, the Customer may qualify for a refund. Items are considered “materially different” in these circumstances:

Wrong version Item condition or details not as described Wrong item Missing parts or components Defective item Damaged item When submitting a dispute within XcelTech.com with the reason “materially different,” the Customer will need to select one of the reasons above and provide comments explaining why the item received is materially different from the item purchased. The payment was debited from XcelTech.com but order was not confirmed: Customer must immediately report the dispute from within XcelTech.com. As part of the dispute resolution process, Marketplace Operations will contact both parties in the transaction. If it is determined that the Customer is not responsible for the problem, he/she will be reimbursed exclusive of applicable taxes. In case a customer lodged a complaint when applicable taxes are deposited to concerned authorities, the Customer will bear the applicable tax charge. In case a customer lodged the complaint when applicable tax is with the XcelTech.com or merchant, the same will be refunded to the Customer. Although Marketplace Operations will try to complete the investigation as soon as possible, it can take up to 15 business days before reaching a conclusion. During this time, the Customer might be contacted to obtain additional information about the situation. Merchant does not cooperate in case of a dispute: Any merchant that fails to cooperate in good faith to resolve a Customer’s complaint may have its account privileges restricted or terminated from the Marketplace. The Marketplace Operations Team also expects merchants to respond to email correspondence concerning complaints against them within 7 days. Finally, future sales’ payment will be put on hold in a merchant’s account if the merchant does not respond timely to a dispute or does not honor a commitment made to resolve a dispute within a reasonable amount of time. Requirements to Submit a Dispute

The dispute must be timely submitted. The reason must be clearly mentioned. The required information on the dispute form must be provided. If the error is proven to be due to the Customer’s behavior, no refund or coverage will be given to the Customer.